Terms & Conditions
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The merytu desktop and mobile application is an internet application (the "Application") owned and operated by Merytucentric S.A. ("Merytu").
Merytu provides a service (the "Service") that enables its clients (the "Client" or "Clients") to access the merytu network of independent workers ("Meryters") to advertise requests for professional services they may occasionally require ("Gig" or "Gigs").
Meryters have access to the Application to receive and review service requests published by Clients ("Gig Requests", as further defined in Section 1 below), and to determine their interest and availability regarding such requests.
The acceptance by the Meryter of a Gig Request generates a "Gig Commitment" (as further defined in Section 1 below). In turn, the Gig Commitment generates a "Meryter Service Agreement".
The Meryter Service Agreement shall govern the terms and conditions under which the Meryter undertakes, vis-à-vis the Client, to perform the Gig as a professional, punctual and time-limited service.
Acknowledgement and Acceptance of the Independent Contractor Agreement
The terms of use contained in the independent worker agreement (the "Terms of Use" or "Agreement") constitute an agreement that defines the legal boundaries of the relationship between the Meryter and Merytu.
By registering to become a Meryter, the independent worker expressly and irrevocably declares that they have read, understood and fully accept the terms of this Agreement. This Agreement includes Merytu's privacy policy, as well as other internal policies in force at any given time at Merytu.
Merytu reserves the right to amend the terms of this Agreement and any additional terms at any time, with the Agreement being deemed effectively amended upon the changes being made available on the Application. The Meryter is responsible for regularly reviewing this Agreement, identifying updates and amendments to its terms. The use of the Application after any amendment to this Agreement constitutes agreement with such amendments.
In addition to making any amendments available on the Application, Merytu does not assume nor shall assume any obligation to directly notify the Meryters or the Client of the creation or modification of any specific terms.
By accepting this Agreement, the Meryter declares that they are able to electronically receive, download and print this Agreement and any other terms, information or forms required, incorporated and/or arising from this Agreement, as well as any addendum to this Agreement, or any other elements required by Merytu or by law. Additionally, the Meryter agrees to provide and permanently maintain up-to-date information in their Meryter account, including but not limited to email address, physical address and telephone contact.
By accepting this Agreement, the Meryter declares that they are able to receiveelectronically, download and print this Agreement and any other terms, information orforms required, incorporated and/or arising from this Agreement, as well as anyaddendum to this Agreement or any other elements required by Merytu or by law. Inaddition, the Meryter agrees to provide and keep permanently updated theinformation in their Meryter account, including, without limitation, email address,physical address and telephone contact.
The use of the Application is limited to individuals who may legally perform activity as independent workers in accordance with applicable laws. Meryters may not have more than one active account. Meryters whose account has been blocked may not create a new account. Meryter accounts are personal and non-transferable, and each Meryter may only use their personal account for Gigs. It is hereby established that the use of the Application is limited to individuals aged 18 or over. If you do not meet the aforementioned requirements, you are not eligible for registration on the Application and must refrain from performing any action thereon.
1. DEFINITIONS
1.1 "Gig Content" – consists of the description, characteristics and specificities that make up the content present in the Gig Posting, relating to the Meryter's performance in the Gig in question, as well as the determination of the amount to be paid for the Gig ("Payment"). The Gig Content is the sole responsibility of the Client;
1.2 "Gig Posting" – consists of the notification generated by Merytu to one or more Meryters about the Gig Content;
1.3 "merytu desktop or mobile Application" or the "Application" – consists of the software used by Merytu in the scope of the Service;
1.4 "Gig Request" – consists of a service request by the Client containing the Gig Content in order to identify Meryters whose characteristics and availability allow them to perform the said Services. Once the Client and the Meryter agree on the terms of the Gig Request, in accordance with Section 2 below, the Gig Request becomes a "Gig Commitment" and generates a Meryter Service Agreement.
2. MERYTERS
2.1 Gigs: Once a Meryter accepts a Gig Request, the open request will no longer be available for acceptance by other available Meryters who received the open request.
By accepting the open request, the Meryter agrees to provide the Service for a Payment specified in the Gig Request.
The Meryter must not accept any Gig Request unless they are certain that, cumulatively:
The Meryter must not accept any Gig Request unless they are certain that,cumulatively:
(i) They fully understand what is required of them to perform;
(ii) They are able to fully perform the services mentioned in the Gig Content;
(iii) They are able to perform the service on the defined date and time; and if necessary;
(iv) They can travel to and from the location defined by the Client, having ensured all other logistical conditions required by the commitment for punctual and assiduous attendance at the designated time, date and location, including transport and accommodation;
(v) They will present themselves with impeccable personal hygiene, in full physical and psychological condition, and with the required sobriety, not being under the effect of any substances that may compromise the proper performance of the duties to be carried out.
(vi) They will act in compliance with current legislation, not engaging in any conduct contrary to legal norms.
2.2 Gig Non-compliance: The failure, during the Gig, to fully provide the services agreed through the Gig Commitment under the terms of (i) to (vi) of the preceding paragraph constitutes a breach of the Meryter Service Agreement.
2.3 Special Gig: A Gig whose nature may entail a higher payment to the Meryter due to a specific characteristic of the Gig (special dates, special hours, etc.).
2.4 Special Gig Non-compliance: The failure, during a Special Gig, to fully provide the services agreed through the Gig Commitment under the terms of (i) to (vi) of clause 2.2 above, constitutes a breach of the Meryter Service Agreement.
2.5 Night Mode: A Gig that partially or fully includes a schedule between 00:00 and 07:00. This modality may entail a 50% surcharge on the Meryter's normal hourly rate.
2.6 Unforeseen Mode: Unforeseen mode applies whenever additional hours are required beyond the schedule previously established by the Gig invitation. Hours in unforeseen mode may entail a 25% surcharge on the Meryter's normal hourly rate.
2.7 Communication: The Meryter is entirely responsible for communicating to the Client company any change at their initiative that they wish to make to the previously accepted Gig Commitment.
3. MERYTER STATUS
3.1. This Agreement may not, in any form or manner, be construed as the establishment of any type of partnership, joint venture, employment relationship or any other type of link between Merytu and the Meryter.
The Meryter expressly and irrevocably acknowledges that the use of this Service is made on the exclusive assumption that the Meryter acts as a service provider to the Client and not to Merytu.
The Meryter expressly and irrevocably declares and warrants that they will not act directly or indirectly to establish any link, relationship or connection with Merytu, in particular of an employment nature.
The Meryter is not an agent, mandatary or representative of Merytu or the Client, and is not authorized, nor may present themselves to third parties as being authorized, to bind or perform any action on behalf of Merytu or the Client.
The Meryter is not authorized to use the image, logo or any identifying element of Merytu, unless expressly authorized in writing by Merytu.
The Meryter has complete freedom of choice regarding whether or not to use the Application. Upon deciding to use the Application, the Meryter has full freedom to choose whether to accept any Gig Request and, among available requests, which ones to accept. The Meryter does not receive any instruction from Merytu on how to perform the service/Gig.
Merytu does not dictate when Gigs occur.
Merytu does not provide Meryters with any instructions, orders or guidelines regarding the performance of Gigs, including regarding the Meryter's conduct or presentation before the Client.
Merytu does not guarantee Meryters any minimum number of Gig Postings or Gig Commitments.
Similarly, Merytu does not guarantee the payment of any amount (fixed or variable) to the Meryter.
Merytu does not guarantee Meryters that a Gig Commitment will take place, nor is it obliged to arrange for its replacement should a planned Gig Commitment not take place.
Merytu does not provide any type of performance assessment to the Meryter, nor does it supervise or instruct the Meryter regarding the execution of the service.
Merytu does not provide any type of training, tools, equipment or goods to the Meryter. Merytu does not grant any benefits or reimburse expenses to the Meryter.
The Meryter is entirely free to provide services to any other entities, including competitors of the Application. There is, therefore, no exclusivity obligation between Merytu and the Meryter.
The Meryter expressly and irrevocably declares and warrants that, if not a Portuguese national or a national of another European Union Member State, they hold the residence permit that allows them to carry out their activity as an independent worker.
The Meryter expressly and irrevocably acknowledges that they are the sole and exclusive person responsible for obtaining and maintaining in force any registration, title, authorization, license, qualification, insurance or any other requirement necessary for their legal compliance as a Meryter and for the services rendered as such. The Meryter shall provide any and all information and/or documents that Merytu may request in this context, from the moment of registration until the moment of termination.
4 Payment. Merytu collects the Payment on behalf of the Meryter for each Gig. Payment for Gigs performed on the platform occurs weekly on a day defined by Merytu. After payment issuance, on the day predefined by Merytu, it is the banking partner's responsibility to ensure the funds are made available in the professional's account, which should occur within 48 hours of the cashout issuance date by Merytu. Any delay in this regard is entirely and exclusively due to the banking partner that executes the service. Merytu reserves the right to change the payment day or frequency. For a Gig to be eligible for payment, it must have been performed using check-in/out on the App and a quality experience rating. When check-in/out is not carried out in accordance with the normal process, for Gigs to be eligible for payment, attendance must be regularized by the Meryter and the Client by the day before the payment date. It is the responsibility of the Meryter and the Client to make their best efforts to ensure that Gig attendance is regularized, namely by communicating with each other for this purpose. Merytu is completely unrelated to Gigs that are not paid due to unregularized attendance. Payment for Gigs performed is made by SEPA transfer through the national banking system. Merytu has no responsibility for the timeframes for making amounts available in the recipients' accounts. The availability of funds depends on all the rules and operating procedures of the national banking system and the SEPA transfer system.
4. PAYMENT
Merytu collects the Payment on behalf of the Meryter for each Gig. Payment for Gigs performed on the platform occurs weekly on a day defined by Merytu. After payment issuance, on the day predefined by Merytu, it is the banking partner's responsibility to ensure the funds are made available in the professional's account, which should occur within 48 hours of the cashout issuance date by Merytu. Any delay in this regard is entirely and exclusively due to the banking partner that executes the service. Merytu reserves the right to change the payment day or frequency. For a Gig to be eligible for payment, it must have been performed using check-in/out on the App and a quality experience rating. When check-in/out is not carried out in accordance with the normal process, for Gigs to be eligible for payment, attendance must be regularized by the Meryter and the Client by the day before the payment date. It is the responsibility of the Meryter and the Client to make their best efforts to ensure that Gig attendance is regularized, namely by communicating with each other for this purpose. Merytu is completely unrelated to Gigs that are not paid due to unregularized attendance. Payment for Gigs performed is made by SEPA transfer through the national banking system. Merytu has no responsibility for the timeframes for making amounts available in the recipients' accounts. The availability of funds depends on all the rules and operating procedures of the national banking system and the SEPA transfer system.
4.1 SEPA Direct Debit Authorization. By accepting this Agreement, the Meryter authorizes Merytucentric S.A. (Creditor, TIN 515465135) to send instructions to their Bank to debit the account associated with the IBAN in their user profile, under the terms of the SEPA Direct Debit scheme, exclusively for the regularization of amounts unduly paid to the Meryter due to error, transfer duplication or any other cause that results in an overpayment. Merytucentric S.A. shall notify the Meryter with a minimum advance notice of 1 (one) business day before each debit, by email or through the Application, indicating the amount, the reason and the expected date. The Meryter has the right to require their Bank to refund the debited amount within eight weeks from the date of the debit. The Meryter may revoke this authorization at any time by written communication to geral@merytu.com, taking effect within 1 (one) business day, without prejudice to debits already made. The Meryter undertakes to keep the IBAN in their profile up to date, with its update constituting the renewal of this authorization for the new account.
5. TAXES
The Meryter hereby expressly and irrevocably acknowledges being the sole and exclusive person responsible for settling and paying their taxes to the Tax Authority and Social Security contributions, in accordance with the legal and tax obligations in force for independent worker status, due by virtue of the provision of the Service. By using the Application, the Meryter declares compliance with all legal and tax obligations in force relating to independent worker status.
6. CONSENT FOR USE OF THE TAX PORTAL ACCOUNT
Merytu's automatic management and invoicing system requires the linking of the professional's Merytu account to their user account on the Tax Portal (Portal das Finanças). Authorization of this link is mandatory for the professional's Merytu account to be complete, as it enables, among other things, the automatic procedure to support the opening of activity (independent worker), the respective address verification, the automatic issuance of invoice-receipts generated through professional commitments on the Merytu Application, and the consultation of the professional's total invoicing. This requires the entry of the username and password of the Tax Portal account. These credentials shall be used exclusively for the creation of a sub-user in the general Tax Portal account, whose sole access capability is the option to submit activity opening files, enter the code sent by mail for address verification, issue invoice-receipts to clients through the Tax Portal, and consult the professional's total invoicing. The sub-user data with exclusive access to the aforementioned functions is stored securely and confidentially in encrypted format using the AES-256 protocol. In accordance with the technology provided by the Tax Authority on the Tax Portal, this sub-user has no access whatsoever to any other information contained in the general account of its holder, nor any possibility of performing functions of any kind other than the submission of activity opening files for independent professionals, the receipt of the address verification code, the issuance of invoice-receipts to clients generated through the user's professional commitments on the Application, and the consultation of the professional's total invoicing.
The Meryter hereby expressly and irrevocably authorizes Merytu to access their reserved area of the Tax Portal – www.portaldasfinancas.gov.pt – for the purpose of creating a sub-user that exclusively accesses the option of submitting independent worker activity opening files, receiving the address verification code, issuing invoice-receipts generated through the user's professional commitments on the Application, and consulting the professional's total invoicing. For this purpose, the Meryter shall provide Merytu in advance with the respective login credentials (taxpayer number and access password), as well as whenever these are changed.
The authorization given by the Meryter under this clause shall remain in force for the entire period during which the Meryter is registered with Merytu.
The Meryter acknowledges that the opening of activity as an independent worker with the Tax Authority by Merytu is of their entire and express will. Any tax or other consequences arising therefrom, including but not limited to the payment of taxes, fines, assessments, loss of social benefits or of any kind, are the Meryter's sole responsibility, and no claims may be made against Merytu in this regard.
Merytu undertakes to access the reserved area of the Tax Portal only for the purposes set out in this clause.
7. THIRD-PARTY PAYMENT PROCESSING
The processing of payment to Meryters for services rendered is carried out through Banco Santander and is subject to the terms of the Banco Santander account, which includes the Santander service terms. By agreeing to these terms, the Meryter expressly and irrevocably accepts to be covered by the service terms of Banco Santander, which may be modified by Banco Santander at any time, under the terms defined by that bank. As a condition for Merytu to be able to provide payment through the services rendered by Banco Santander, the Meryter agrees to provide accurate and up-to-date information and authorizes Merytu to share it within the scope of transactional information related to the use of the Santander payment processing system.
8. WORK ACCIDENT INSURANCE FOR INDEPENDET WORKERS
Policy Activation. The Meryter, as an independent worker, acknowledges that they are legally required to hold a work accident insurance policy for independent workers.
Merytu does not hold a work accident insurance policy for independent workers covering the Meryters ("Policy"), nor does it pay any amount or subscribe to any insurance for the Meryters in this context.
Merytu, in the context of the Service, merely facilitates the transaction between the Meryters and Generali Seguros, S.A. so that the Meryters have access to a policy that guarantees legal compliance with the obligation of work accident insurance for independent workers in each Gig. The responsibility for the policy lies entirely with the Meryter. The processing of the activation and deactivation of the policy for independent workers is carried out through Generali Tranquilidade and is subject to the terms of Generali Tranquilidade, which include the Generali Tranquilidade Service terms. By agreeing to these terms, the Meryter accepts to be covered by the Service terms of the Generali Tranquilidade policy of which they are the holder and beneficiary. As a condition for Merytu to be able to provide the activation and deactivation of the policy, the Meryter agrees to provide accurate and up-to-date information and authorizes Merytu to share it within the scope of transactional information related to the use of the policy activation system with Generali Tranquilidade.
Specifically, in the context of an accident during the provision of services for a Gig carried out through the Application, the Meryter understands and accepts that they will not be covered by any work accident insurance provided by Merytu and that Merytu shall have no liability in this context.
9. OCCUPATIONAL HEALTH AND SAFETY
The Meryter declares and acknowledges that, as an independent worker, they are subject to obligations under Law No. 3/2014 of 28 January (which introduces the second amendment to the legal regime for the promotion of occupational safety and health, approved by Law No. 102/2009 of 10 September). Accordingly, the Meryter declares and warrants that, before each Gig, they will ensure compliance with all duties and obligations applicable to them in matters of occupational safety and health, namely obtaining the corresponding fitness certificate.
10. INVOICING PROCESSING
The processing of invoicing for the service provided by the Meryter is carried out through Merytu's integration with the Tax Portal and is subject to the terms of that same service. Invoice-receipts relating to each Gig shall be issued in the name of the Meryter. By agreeing to these terms, the Meryter accepts to be covered by the Service terms of the Tax Portal, which may be modified by the Tax Portal at any time. As a condition for Merytu to be able to provide invoicing through the Tax Portal, the Meryter agrees to provide accurate and up-to-date information regarding their Tax Portal credentials, and must communicate any change to Merytu within 3 business days.
11. CUSTOMER CARE SUPPORT
Merytu provides professionals with a support service (Customer Care), accessible by telephone, email and instant messaging. This service is, as a rule, provided seven (7) days a week, within a previously defined schedule.
Any unavailability of the service on the stipulated days or hours does not exempt the professional from fulfilling the obligations arising from this Agreement. The definition of the Customer Care service operating hours is the exclusive competence of Merytu and may be changed unilaterally without prior notice.
Use of the Customer Care service must be made exclusively on the days and during the hours defined for this purpose and solely through the aforementioned contact channels. Any request made outside this framework shall not be subject to response or resolution by this service.
The use of the Customer Care service by the Meryter requires conduct guided by courtesy, respect and appropriate discourse, whether in written or verbal form. Any interaction that reveals slanderous, disrespectful, insulting or negligent behavior, directed at clients, employees, directors or shareholders of Merytucentric S.A., constitutes a violation of this Agreement, shall result in the immediate cessation of the professional's support service and may give rise to the prohibition of access to and use of the Merytu platform by the offender.
12. CONFIDENTIALITY
12.1 Use and Disclosure. The Meryter may have access to confidential information during the provision of services underlying the Gig Commitments.
Confidential information means any and all information related to Merytu or any Client – including, but not limited to, trade secrets, technical information, business strategies and forecasts, marketing plans, Client supplier lists, personnel information, financial information, or information held by third parties – whether in verbal or written format, classified as confidential or that should reasonably be understood as confidential given its nature or the circumstances in which it is communicated ("Confidential Information").
During the term of the Agreement and for a period of 2 years after the termination, by any means, thereof, the Meryter undertakes to (a) refrain from disclosing or allowing others to disclose any Confidential Information in any form or for any purpose not expressly authorized or required by this Agreement, and (b) refrain from disclosing or allowing others to disclose any Confidential Information to any third parties without obtaining Merytu's prior consent on a case-by-case basis.
12.2 Standard of Care. Merytu declares that it shall protect confidential content from unauthorized use, access or disclosure in the same manner as it protects its own confidential information or information of a similar nature.
12.3 Exceptions. The Meryter's obligations under Sections 12.1 and 12.2 shall cease in relation to any information for which it can be demonstrated, through clear and unequivocal evidence, that (a) the Meryter had knowledge of the information before having access to it in the present context, (b) the Meryter had access to the information through disclosure by third parties free of any duty of secrecy or confidentiality, (c) the information is in the public domain. Additionally, the Meryter may disclose content that is expressly authorized by Merytu for such purpose or when required by law or by court order.
12.4 Termination. At Merytu's request or in the event of termination, for whatever reason, of this Agreement, the Meryter undertakes to, as instructed by Merytu: (a) immediately return to Merytu or destroy all Confidential Information; (b) permanently delete all electronic files containing or referring to Confidential Information; (c) certify to Merytu in writing that they have fully complied with the obligations set out in (a) and (b) of this clause or others required by Merytu.
13. REPRESENTATIONS AND WARRANTIES
13.1 General. The Meryter hereby expressly and irrevocably declares that:
a) They comply with all requirements set out in this Agreement to be a Meryter and provide Services to Clients, and shall immediately inform Merytu of any change with impact on this declaration;
b) They will fully comply with the provisions of this Agreement;
c) They will fully meet the specifications, requirements or any other Client terms when accepting a Gig Request through the Application, providing the services in this scope in an irreproachable manner and with high professional quality;
c) They will comply with all applicable laws, rules and regulations within the scope of the services performed under this Agreement.
13.2 Indemnification. The Meryter agrees to indemnify, defend and hold harmless Merytu, as well as the companies of the "Merytu" group, its corporate bodies, shareholders, employees, consultants, suppliers and any third parties related thereto, from and against any liabilities, losses, damages (including lost profits), costs and other expenses (including court costs and legal fees associated with litigation) related to or arising from: (1) breach by the Meryter of any representation, declaration, warranty, commitment or obligation arising from this Agreement; (2) any negligent or intentional act or omission committed by the Meryter resulting in any negative consequences for Merytu, companies of the "Merytu" group, its corporate bodies, shareholders, employees, consultants, suppliers and any third parties related thereto; (3) claims filed by any Client; or (4) any violation by the Meryter of applicable laws.
The Meryter shall refrain from involving Merytu in the context of any claims/actions filed by third parties with reference to any acts committed by the Meryter.
13.3 Warranties. The Service is provided "as-is" and on an availability basis. Merytu expressly disclaims any warranties or conditions of any kind, whether express or implied, including warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy or non-infringement. Merytu does not guarantee that (a) the Service will be available in an uninterrupted, timely, secure or error-free manner; or (b) that Gig Postings will exist.
14. LIMITATION OF LIABILITY
14.1 Merytu does not guarantee the availability and continuity of the Service's operation. Accordingly, Merytu shall under no circumstances be liable for any damages arising from (i) the lack of availability or accessibility of the Application; (ii) the interruption of the operation of the Application or from computer failures, telephone breakdowns, disconnections, delays or blockages caused by deficiencies or overloads in lines, data centers, the internet system or other electronic systems, occurring during its operation; and (iii) other damages that may be caused by third parties through unauthorized intrusions beyond Merytu's control.
14.2 Merytu does not guarantee the absence of viruses or other elements in the Application introduced by third parties external to Merytu that may produce alterations in the Meryter's physical or logical systems or in electronic documents and files stored in their systems. Consequently, Merytu shall under no circumstances be liable for any damages of any nature arising from the presence of viruses or other elements that may produce alterations in their physical or logical systems, electronic documents or files of the Meryter.
14.3 t is the Meryter's responsibility to ensure that they have downloaded the correct Application on their device, as well as the latest available version thereof. Merytu shall not be liable if the Meryter does not have a compatible device or downloads a version of the Application incompatible with their device.
14.4 The Meryter hereby releases Merytu from any obligations, claims or damages arising from the relationship between the Meryter and the Client. Any liabilities or obligations arising from the relationship between the Client and the Meryter shall fall solely on the Meryter, with all the implications arising therefrom. The Meryter expressly understands and acknowledges that Merytu is not obliged to ensure the realization of a Gig Commitment, nor its replacement. The Meryter expressly understands and acknowledges that they shall not be entitled to the payment of any amount or compensation in the event of a cancellation of a Gig Commitment by a Client.
15. TERMINATION
15.1 Termination by Merytu. Merytu reserves the right, at any time and without need for prior notice, to terminate this Agreement.
15.2 Surviving Provisions. Clauses 3 ("Meryter Status"), 12 ("Confidentiality"), 13 ("Representations and Warranties"), 14 ("Limitation of Liability"), 15.2 ("Surviving Provisions") and 16 ("Miscellaneous") shall remain valid even after the termination or cessation of this Agreement and/or any modification or cessation of the Application. The termination of this Agreement shall not affect the responsibilities of the parties in respect of any breaches of the terms of this Agreement occurring prior to its cessation or termination.
16. MISCELLANEOUS
16.1 This Agreement, as well as the relationship between Merytu and the Meryter, shall be governed by and construed in accordance with Portuguese law, regardless of the Meryter's country of origin or where access to the Application was obtained. The parties agree to submit any matter arising from this Agreement to the Courts of the District of Lisbon, with express waiver of any other jurisdiction.
16.2 In the event of a consumer dispute, as defined under Law No. 144/2015 of 8 September, the consumer may resort to the competent alternative dispute resolution entity. Without prejudice to the legislation, statutes and regulations to which the alternative consumer dispute resolution entities are bound, the consumer may opt for the European online dispute resolution platform available at https://webgate.ec.europa.eu/odr, the alternative consumer dispute resolution entity of their domicile, or the entity with specialized competence, if one exists for the sector in question. If no alternative dispute resolution entity(ies) exist(s) under the terms of the preceding paragraph, or the existing one(s) do(es) not consider itself/themselves competent by reason of the value of the dispute, the consumer may resort to the National Centre for Information and Arbitration of Consumer Disputes (CNIACC), at the email address: geral@cniacc.pt and available at www.cniacc.pt.
16.3 Prior to any complaint or proceedings of any nature, the Meryter agrees to first inform Merytu (geral@merytu.com) of the complaint in question, attempting its resolution. This complaint notification shall contain: the Meryter's name, relevant account information, a brief description of the matter, and contact information, so that Merytu may promptly assess the complaint and informally resolve the situation. Merytu shall have 60 days from the date of the original notification to informally resolve the situation, which, if successfully resolved, shall eliminate the need for subsequent actions.
17. MERYTU CONTACT
If you wish to report any violation of this Agreement, have any questions or need clarification, please contact Meryter Support at geral@merytu.com.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of merytu.
merytu services mentioned herein as well as their respective logos are trademarks or registered trademarks of Merytucentric S.A. in Portugal and other countries. These materials are provided by merytu for informational and internal purposes only, without representation or warranty of any kind and merytu shall not be liable for errors or omissions with respect to the materials. The only warranties for merytu services are those that are set forth in the express warranty statements accompanying such services, if any. Nothing herein should be construed as constituting an additional warranty.
In particular, merytu has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and merytu strategy and possible future developments and/or platform directions and functionality are all subject to change and may be changed by merytu at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates and they should not be relied upon in making purchasing decisions.
This presentation contains confidential information and is intended for internal purposes only. You may not use, copy or disclose to anyone this document or any information contained in it or from any attachments that were sent with this presentation. Unauthorised disclosure and/or use of information contained in this document may result in civil and criminal liability. Everything in this document and attachments relating to the official business of merytu is proprietary to the company.
No warranties are created or implied that an employee of merytu and/or a contractor of the company is authorized to create and send this document.
